Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a casino not on GamStop we've covered? This page explains how to reach the Non Gamstop Casinos team and what happens once your message lands with us.
Ways to Reach Our Team
Email is the best route for anything related to our content, from queries about a specific welcome offer to general feedback on how we present our guides. Write to us at [email protected] and we'll aim to reply within two working days.
Tell us upfront what your message is about — a specific casino name, a page URL, or the topic in question. It helps us route your enquiry to the right person and answer more precisely, rather than sending back a generic reply.
What We Can Help With
We cover a broad range of topics across the site, and our contact inbox reflects that. Common reasons readers get in touch include:
- Review and rating queries — questions about how we assessed a particular operator, such as Betmica, Kikibet or any other name featured in our trusted non GamStop casinos guide.
- Bonus and wagering clarifications — help understanding terms like wagering requirements, game contribution or bonus expiry dates mentioned in our write-ups.
- Payment and withdrawal questions — queries about GBP accounts, e-wallets, cryptocurrency payments or withdrawal processing times referenced on the site.
- Corrections — if an offer, licence detail or fact has changed since we last checked it, let us know and we'll review it.
- Content suggestions — ideas for topics you'd like us to research, from live dealer games to sports betting features.
- Responsible gambling concerns — if you or someone you know is struggling with gambling, mention this in your message and we'll point you towards independent support, including GamCare and self-exclusion schemes.
What Happens to Your Message
Every email is read by a person on our editorial team, not filtered through an automated response. We aim to reply within two working days, though this can stretch slightly during busier periods. If your question needs input from more than one person — for example, a fact-check against a casino's current terms — we'll say so and follow up once we've confirmed the detail.
We fact-check material claims where possible and note when information may have changed, since bonus terms, licensing details and payment options at operators offering casinos not on GamStop can shift without much notice.
Before You Write In
A few checks can save time on both sides:
- Check whether the answer already appears on the relevant review page, particularly for questions about a specific offer's minimum deposit or wagering terms.
- Note the exact casino name and offer wording if your query relates to a bonus, since terms vary between operators and change over time.
- If your concern is about a live account dispute or withdrawal delay with a specific casino, contact that casino's own support team directly first — we're an independent research and comparison site and don't hold account details or process payments ourselves.
A Note on Independence
Non Gamstop Casinos publishes research-based reviews and does not manage player accounts, process deposits or handle withdrawals for any operator we cover. Our job is to explain how these sites work, what their offers actually require, and where the risks sit — not to act on a reader's behalf with a casino. If you've had a dispute with an operator, its own complaints procedure or, where applicable, its licensing body is the correct first step.
We appreciate every message, whether it's a correction, a question, or feedback on how we could cover a topic better. Thank you for reading, and we look forward to hearing from you.